Co-Manager of Operations - San Jose, CA

Summary


The Co-Manager of Operations is responsible for managing and holding the operations team accountable for policy and procedure, compliance, ingestion and all other operational objectives of MedMen store operations. This position leads a team that implements and continuously improves all accuracy, training and execution of operational initiatives. 

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Oversee and execute all initiatives as outlined on the master calendar.

  • Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team. 

  • Work with cross-divisional teams to build consensus on strategic objectives, goals and operational plan. 

  • Ensure store is audit compliant and achieves acceptable scores.

  • Ensure operations team achieves store’s shrink goal.

  • Establish and implement operational policies, standards and procedures for retail staff.

  • Ensures compliance with all safety and security policies and procedures within retail stores.

  • Communicates, works closely and successfully collaborates with other Co-Managers to achieve the organization’s goals.

  • Partner with the Human Resources team in the following HR functions:

    • Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume tier.

    • Train managers and employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, MMM and policy and procedures.

    • Set up training calendar and ensure associate onboarding and new hire training is complete.

    • Ensure continuous training and development with team members through modules, quizzes, tracking and video content that results in consistency across all stores.

    • Write and deliver on team members’ performance in partnership with GM to determine succession plans and build bench strength.

    • Performance manage and coach team members on poor performance and violation of company and compliance policies in partnership of GM and HRBP.

  • Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the store.


Competencies

  • Business Acumen

  • Communication Proficiency

  • Excellent Time Management

  • Detail-Oriented

  • Urgent

  • Ethical Conduct

  • Leadership

  • Relationship Management

  • Performance Management


Work Environment

This job operates in a professional retail setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear.  This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds. 


Position Type and Expected Hours of Work

This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.


Required Education and Experience

  • High school diploma or GED diploma and three to five years of related experience in supervising training, quality and customer service in retail.

  • Microsoft Office skills in Word, Excel and Outlook.

  • MUST BE 21 YEARS OF AGE


Preferred Education and Experience

  • Associate degree.

  • Sales experience.

  • Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.

  • Dispensary-related experience a plus.

  • Provide exemplary customer service, and represent the business with pride.


Work Authorization/Security Clearance

This position does not approve visa requirements, H1-B sponsorship, special clearances, etc. 

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