Customer Support Specialist - Garden Grove, CA

Company Overview:

Firm is a dynamic sales platform that provides unique products and services for both businesses and consumers in the cannabis industry.  We are a dynamic and fast paced team working in an industry that is moving exceptionally quick. You will thrive in this environment if you seek a role where you want to have direct influence over the growth of our company, have an eagerness to learn, be a team player and willingness to be proactive.  If so, we want to hear from you!

 

Job Summary

Firm is looking for a Customer Support Specialist to join our team in California. This individual would be based in our new Garden Grove facility and will be responsible for assisting sales generation; taking inbound calls and making outbound calls to prospects and existing customers, process online orders, and assist customers through online chat. Additionally, this person will ensure the Company's ERP software is updated to reflect all activities associated with the sales and order process for all assigned territories.

 

Receives Direction From:

National Sales Manager

 

Provides Direction to:

No supervisory responsibilities

 

Examples of Essential Functions:

  • Responsibilities include, but are not limited to, the following:

  • Survey the industry and target specific accounts by utilizing published regulatory databases, trade journals/magazines, and other media outlets

  • Work to ensure CRM system is updated and orders are processed

  • Build relationships with cannabis growers, processors and retailers

  • Answer inbound calls assess and handle or transfer to the appropriate party

  • Answer customer questions via online chat

  • Love your job and work with passion so we can build something great!

 

Qualifications Guidelines

 

Education/training/experience:

  • 2-3 years of progressive sales and/or customer service experience

  • History of working successfully in a fast-paced team environment

  • Professional demeanor

  • College degree a plus

 

Knowledge of:

  • Exceptional telephone skills

  • Effective verbal and written communication skills

  • Strong time management skills

  • Strong attention to detail

  • Experience in Excel / Word / Outlook / PowerPoint

  • Experience with a CRM desired

  • Positive attitude, detail and customer oriented with good multitasking and organizational ability

 

Physical Standards

  • This position requires frequently sitting, standing, reaching, walking, and operating a computer workstation

  • Must have finger dexterity, ability to use keyboard/ten key

  • Able to participate in the environments standing, moving onsite at events and tradeshows

  • Constantly sitting, standing, walking, and operating a computer workstation.

  • This position may rarely require kneeling, bending, squatting.

  • Reach, stoop and lift office files, records or reports, typically weighing 20 pounds or less.

  • Ability to push/pull up to 50 pounds

  • Ability to lift up to 50 pounds.

  • Reasonable accommodations will be considered which would allow the employee to perform the essential functions of this job.

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