Hospitality Lead - Abbot Kinney, Venice, CA


The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals.

The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or the customer hospitality experience.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same

  • Development of high customer experience standards, to include a “show time” culture and industry leading customer engagement through sales training and product knowledge.

  • Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.

  • Assist store leaders with executing business initiatives in an effective and efficient manner

  • Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.

  • Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.


  • Communication Proficiency

  • Confident and acts with the upmost integrity

  • Highly flexible with the ability to adapt to different situations

  • Personal Effectiveness/Credibility

  • Provide exceptional knowledge

  • HR Expertise

  • Global & Cultural Awareness


Supervisory Responsibility:

This person is directly responsible for leading the Hospitality team.

Work Environment

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.

Position Type and Expected Hours of Work

This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.

Required Education and Experience

  • Minimum 21 years of age

  • Minimum 3 years experience in leadership with customer service in retail.

  • Demonstrated ability to achieve individual selling goals and metrics.

Preferred Education and Experience

  • Associate degree.

  • Sales experience.

  • Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.

  • Dispensary-related experience a plus.

  • Must be able to provide exemplary customer service, and represent the business with pride.

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