Hospitality Lead - Venice, CA


The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals.

The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or the customer hospitality experience.


Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same

  • Development of high customer experience standards, to include a “show time” culture and industry leading customer engagement through sales training and product knowledge.

  • Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.

  • Assist store leaders with executing business initiatives in an effective and efficient manner

  • Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.

  • Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores. 



  • Minimum 21 years of age

  • Minimum 3 years leadership experience with customer service in retail.

  • Demonstrated ability to achieve individual selling goals and metrics.



  • Communication Proficiency

  • Highly flexible with the ability to adapt to different situations

  • Personal Effectiveness/Credibility

  • Provide exceptional knowledge

  • HR Expertise

  • Global & Cultural Awareness


Supervisory Responsibility:

This person is directly responsible for leading the Hospitality team.


Work Environment:

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.


Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.


Position Type and Expected Hours of Work:

This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.



This position may require travel.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


What firm will provide for you:

  • Competitive compensation.

  • A company culture like you’ve never experienced at other jobs.

  • Training and Development.

  • Personal and professional growth and exposure.

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