Senior Digital Products Analyst - Culver City, CA

Summary

The Sr. Digital Product Analyst, Digital Products will employ usability tools and research methods to provide actionable insight and drive design improvements. The Sr. Digital Product Analyst will be responsible for leading qualitative and quantitative user research initiatives that inform critical decisions for current and future digital (web and mobile) products. Responsibilities include developing usability tests and scripts, conducting user testing, test analysis and generating straight-forward, persuasive reports to stakeholders. The Sr. Digital Product Analyst is a customer-obsessed advocate who is passionate about gathering insights based on direct observation and building intuitive, satisfying products that create value for the end user. This role will be responsible for key business outcomes, specifically, increasing sales, revenue and retention via successfully converting visitors to our digital properties into life-long paying customers (in-store and on-line).

Competencies

  • Proven experience with native apps (Android and iOS), responsive web product design, development, delivery and launch.

  • A/B testing practices, tools and technologies experience.

  • Metrics and analytics tools, definition, tagging, tracking, analysis and insights proficiency.

  • Brand-focus; all experiences must adeptly communicate the MedMen brand.

  • Quality-focus; representing the premium aspect of our business at every turn.

  • CRM and customer engagement marketing process, tools, methodology experience.

  • Customer loyalty and rewards program definition, integration and launch experience.

  • User requirements definition / user story definition.

  • Familiar with Agile methodologies and practice.

  • Highly preferred: Retail, E-commerce and on-line sales experience.

  • Familiar with mobile marketing data usage, storage and compliance practices.

  • Familiar with user privacy and data security regulations and practices.

  • Team player with a flexible, adaptable and tolerant personality.

  • Proactive self-starter and problem solver in fast-paced environments.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Be a customer-obsessed advocate; think like a customer.

  • Be a relentless advocate for the MedMen brand.

  • Be an advocate for high-quality, state-of-the-art, flexible customer experiences.

  • Be data-focused; leverage customer data to improve customer experience.

  • Be an expert in the competitive landscape and use competitive research to form insights and make decisions.

  • Have an opinion; don’t be afraid to voice it, but you’d better be able to justify it with data.

  • Work closely with cross-functional teams to identify and prioritize key research needs.

  • Create and execute comprehensive research plans such as: competitive analysis, usability testing, field / lab testing, and contextual inquiry.

  • Proactively identify new opportunities that will offer actionable learning.

  • Identify usability issues based on heuristic and statistical analyses.

  • Review, evaluate, distill and synthesize data to reveal issues, identify trends, and provide insights.

  • Advocate for shared understanding of customer needs and how design, technology, and business intersect to meet those needs.

  • Present findings and recommendations in a clear, quickly distilled plan that drives product improvements.

  • Perform data analysis to create insightful and actionable findings in pragmatic formats (documentation, presentations, bug reports, etc.).

  • Generate requirements, reports, wireframes, user flows, and prototypes as needed.

  • Contribute to research best practices and processes by improving upon existing processes or invent entirely new ones to help our team be more effective and efficient. 

Required Education and Experience

  • Bachelor’s Degree in Business Intelligence, or adequate certification in User Experience, or similar field.

  • Proven track record in a fast-paced environment.

  • Proven digital product experience in a customer-facing production market.

  • 3-5+ years of experience and expertise designing and conducting user research.

  • 3-5+ years of user testing, UX/UI design/prototyping, experience design.

  • 3-5+ years of conducting quantitative and qualitative research, and ability to visualize and present research data simply and clearly.

  • 3-5+ years of A/B testing experience and formulation of actionable insights.

  • 3+ years of working with, interacting with and presenting to C-Level executives.

Work Authorization/Security Clearance

There is no visa or H1-B sponsorship. Candidates must successfully complete a criminal record and drug screening check, and a Live-Scan (as applicable).

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