Desktop Support - Smiths Falls, ON, Canada

Medical cannabis markets are rapidly expanding in Canada and around the world. Recreational cannabis is on the horizon. Now is your chance to join the largest, most recognized cannabis producer in the country as we set off to build something amazing, relying on established but ever-evolving brands.

The Company


Canopy Growth Corporation ("Canopy Growth") is a listed company on the Toronto Stock Exchange (WEED), the New York Stock Exchange (CGC) and part of the S&P Composite Index. Its wholly owned subsidiaries, including its flagship Tweed and international medical companies operating under the Spectrum Cannabis brand, are leading producers of legal, regulated cannabis. With millions of square feet of licensed cannabis production, and operations spanning five continents, Canopy is the largest legal producer of cannabis in the world.

Headquartered in Smiths Falls Ontario, Canopy Growth recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.

The Opportunity


Canopy Growth is searching for an individual who can offer direct Desktop Support who also has a wide range of technological knowledge and competencies. Our ideal candidate will augment the existing IT team and help manage our aggressive expansion. This team is responsible for maintaining healthy company systems and network infrastructure that includes but is no limited to:

  • Implement Canopy Growth Infrastructure across existing and new sites through established standards and practices

  • Administration of office communications equipment (PBX, VoIP systems)

  • Video Conferencing equipment

  • Help desk support for local as well as remote users

  • Hardware and software asset management, including mobile devices

  • Active Directory administration


  • Computer setup, installs, deployment;

  • User tickets covering regarding hardware, software and networking;

  • Applications and computer peripherals installs;

  • Inquire about document user issues and test fix options until resolution;

  • Guide users through procedures;

  • Customize desktop applications to meet user needs;

  • Document technical issues and solutions in logs;

  • Escalate unresolved issues to the next level of support personnel;

  • Follow up with clients to ensure their systems are functional;

  • Report customer feedback and potential product requests;

  • Other duties as assigned.


  • Hands-on experience with Windows/Linux/Mac OS environments;

  • Working knowledge of office automation products and computer peripherals, like printers and scanners;

  • Knowledge of network security practices and anti-virus programs;

  • Ability to perform remote troubleshooting and provide clear instructions;

  • Excellent problem-solving and multitasking skills;

  • Customer-oriented attitude

 Other Details


This is a full-time position based out of Smiths Falls, with occasional travel to our Kanata location.  

Note: The chosen applicant will be required to successfully complete background and reference checks.

We appreciate the interest by all candidates however we will be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent.

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