new york

Retail General Manager - Syracuse, NY

Summary

The General Manager (GM) is responsible for leading through firm’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth. The GM leads a team of 2-3 assistant managers and is accountable for all aspects of managing a single retail store, inclusive of the processing department. This leader drives his/her business through a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (standard operating procedures). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The GM is a champion of firm’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned)


Performance

  • Meet or exceed goals related to total store sales, profitability, and operational excellence.

  • Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload.

  • Build a team that embodies the brand by delivering exceptional service and driving customer loyalty, therefore, increasing return visits.

  • Review and interpret financial and operational reporting regularly, including store visit and audit results.

  • Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.

People

  • Attract, hire, and retain a diverse team of top talent.

  • Train, coach, and develop direct reports using company programs, tools, and resources.

  • Create an environment that inspires and encourages the growth and engagement of associates.

  • Model a culture of open communication by sharing enterprise strategy and corporate messaging to associates.

  • Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction.

Process

  • Be knowledgeable of, and ensure compliance with MM policies, procedures, and standards.

  • Use the company's scheduling tool as directed to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, reduce loss, and execute company directives.

  • Use the company's task management tool as directed to prioritize the execution of store workload, ensuring full leadership adoption and compliance with company policy.

  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.

  • Support continuous improvement by implementing company programs and influencing end-users buy in.

Competencies

  • Problem Solving/Analysis

  • Teamwork Orientation.

  • Customer/Client Focus.

  • Initiative

  • Time Management.

  • Communication Proficiency.

  • Technical Capacity


Supervisory Responsibility

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.


Work environment

This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This job requires the employee to lift at least 25 pounds infrequently.


Position Type/Expected Hours of Work

This is a full-time position. Flexibility is a must. Occasional overtime work may be required as job duties demand.


Travel

Travel is primarily local during the business day, although some store -to-store travel may be expected.


Required Education and Experience

  • Must be at least 21 years of age

  • 5 years of managerial experience

  • 4 years’ experience in the retail industry customer-centric approach

  • Bachelor’s Degree in Business or related field

  • Strong leadership skills, ability to build and manage teams

  • Ability to work a full-time flexible schedule, including evenings and weekends

  • Must have a dependable car or public transportation alternative

Retail General Manager - Lake Success, NY

Summary

The General Manager (GM) is responsible for leading through firm’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth. The GM leads a team of 2-3 assistant managers and is accountable for all aspects of managing a single retail store, inclusive of the processing department. This leader drives his/her business through a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (standard operating procedures). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The GM is a champion of firm’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned)


Performance

  • Meet or exceed goals related to total store sales, profitability, and operational excellence.

  • Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload.

  • Build a team that embodies the brand by delivering exceptional service and driving customer loyalty, therefore, increasing return visits.

  • Review and interpret financial and operational reporting regularly, including store visit and audit results.

  • Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.

People

  • Attract, hire, and retain a diverse team of top talent.

  • Train, coach, and develop direct reports using company programs, tools, and resources.

  • Create an environment that inspires and encourages the growth and engagement of associates.

  • Model a culture of open communication by sharing enterprise strategy and corporate messaging to associates.

  • Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction.

Process

  • Be knowledgeable of, and ensure compliance with MM policies, procedures, and standards.

  • Use the company's scheduling tool as directed to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, reduce loss, and execute company directives.

  • Use the company's task management tool as directed to prioritize the execution of store workload, ensuring full leadership adoption and compliance with company policy.

  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.

  • Support continuous improvement by implementing company programs and influencing end-users buy in.

Competencies

  • Problem Solving/Analysis

  • Teamwork Orientation.

  • Customer/Client Focus.

  • Initiative

  • Time Management.

  • Communication Proficiency.

  • Technical Capacity


Supervisory Responsibility

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.


Work environment

This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This job requires the employee to lift at least 25 pounds infrequently.


Position Type/Expected Hours of Work

This is a full-time position. Flexibility is a must. Occasional overtime work may be required as job duties demand.


Travel

Travel is primarily local during the business day, although some store -to-store travel may be expected.


Required Education and Experience

  • Must be at least 21 years of age

  • 5 years of managerial experience

  • 4 years’ experience in the retail industry customer-centric approach

  • Bachelor’s Degree in Business or related field

  • Strong leadership skills, ability to build and manage teams

  • Ability to work a full-time flexible schedule, including evenings and weekends

  • Must have a dependable car or public transportation alternative


Retail General Manager - Buffalo, NY

Summary

The General Manager (GM) is responsible for leading through firm’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth. The GM leads a team of 2-3 assistant managers and is accountable for all aspects of managing a single retail store, inclusive of the processing department. This leader drives his/her business through a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (standard operating procedures). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The GM is a champion of firm’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned)


Performance

  • Meet or exceed goals related to total store sales, profitability, and operational excellence.

  • Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload.

  • Build a team that embodies the brand by delivering exceptional service and driving customer loyalty, therefore, increasing return visits.

  • Review and interpret financial and operational reporting regularly, including store visit and audit results.

  • Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.

People

  • Attract, hire, and retain a diverse team of top talent.

  • Train, coach, and develop direct reports using company programs, tools, and resources.

  • Create an environment that inspires and encourages the growth and engagement of associates.

  • Model a culture of open communication by sharing enterprise strategy and corporate messaging to associates.

  • Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction.

Process

  • Be knowledgeable of, and ensure compliance with MM policies, procedures, and standards.

  • Use the company's scheduling tool as directed to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, reduce loss, and execute company directives.

  • Use the company's task management tool as directed to prioritize the execution of store workload, ensuring full leadership adoption and compliance with company policy.

  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.

  • Support continuous improvement by implementing company programs and influencing end-users buy in.

Competencies

  • Problem Solving/Analysis

  • Teamwork Orientation.

  • Customer/Client Focus.

  • Initiative

  • Time Management.

  • Communication Proficiency.

  • Technical Capacity


Supervisory Responsibility

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.


Work environment

This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This job requires the employee to lift at least 25 pounds infrequently.


Position Type/Expected Hours of Work

This is a full-time position. Flexibility is a must. Occasional overtime work may be required as job duties demand.


Travel

Travel is primarily local during the business day, although some store -to-store travel may be expected.


Required Education and Experience

  • Must be at least 21 years of age

  • 5 years of managerial experience

  • 4 years’ experience in the retail industry customer-centric approach

  • Bachelor’s Degree in Business or related field

  • Strong leadership skills, ability to build and manage teams

  • Ability to work a full-time flexible schedule, including evenings and weekends

  • Must have a dependable car or public transportation alternative


Hospitality & Operations Associate - Manhattan, NY

Summary
The Hospitality & Operations associate sells and services new and existing customers. The position is also responsible for performing sales and service functions for targeted promotional items. 


Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greet and establish rapport with customers-- get to know them and seek to understand their interest in cannabis medicine.

  • Assist patients in identifying the medicines and methods of medication that best fit their individual needs.

  • Adhere to strict distribution processes and maintain a professional and safe environment for customers and coworkers.

  • Gather and process required patient documents and information, and perform detailed verification while maintaining client confidentiality.

  • Continue to enhance your knowledge of medical cannabis, and continually hone your ability to explain and recommend treatment procedures and product uses.

  • Unpack, sort, count and label merchandise as directed, including items requiring special handling or refrigeration.

  • Maintain cleanliness of facility.

  • Maintain the professional appearance of the collective by restocking merchandise on the sales floor and participating in basic store clean-up.

  • Perform clerical tasks including accurate filing, compiling, and maintaining inventory and records.

  • Assists customers and arranges payment terms in accordance with established guidelines.


Competencies

  • Business Acumen.

  • Communication Proficiency.

  • Customer/Client Focus.

  • Organizational Skills.

  • Presentation Skills.

  • Problem Solving/Analysis.

  • Results Driven.

  • Technical Capacity.


Work Environment

This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Position Type and Expected Hours of Work

This is a full-time or Part-Time position. Work hours are anytime between Monday through Sunday, 9:00 a.m. to 8:00 p.m. Occasional evening and weekend work may be required as job duties demand.


Required Education and Experience

  • High school diploma or GED diploma and two to three years of related experience and/or training, or equivalent combination of education and experience.


Preferred Education and Experience

  • Associate degree.

  • Sales experience.

  • Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.

  • Dispensary-related experience a plus.

  • Must be able to provide exemplary customer service, and represent the business with pride.

  • Must be at least 21 years of age.


Work Authorization/Security Clearance

This position does not approve visa requirements, H1-B sponsorship, special clearances, etc. 

Hospitality & Operations Associate - Syracuse, NY

Summary
The Hospitality & Operations associate sells and services new and existing customers. The position is also responsible for performing sales and service functions for targeted promotional items. 


Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greet and establish rapport with customers-- get to know them and seek to understand their interest in cannabis medicine.

  • Assist patients in identifying the medicines and methods of medication that best fit their individual needs.

  • Adhere to strict distribution processes and maintain a professional and safe environment for customers and coworkers.

  • Gather and process required patient documents and information, and perform detailed verification while maintaining client confidentiality.

  • Continue to enhance your knowledge of medical cannabis, and continually hone your ability to explain and recommend treatment procedures and product uses.

  • Unpack, sort, count and label merchandise as directed, including items requiring special handling or refrigeration.

  • Maintain cleanliness of facility.

  • Maintain the professional appearance of the collective by restocking merchandise on the sales floor and participating in basic store clean-up.

  • Perform clerical tasks including accurate filing, compiling, and maintaining inventory and records.

  • Assists customers and arranges payment terms in accordance with established guidelines.


Competencies

  • Business Acumen.

  • Communication Proficiency.

  • Customer/Client Focus.

  • Organizational Skills.

  • Presentation Skills.

  • Problem Solving/Analysis.

  • Results Driven.

  • Technical Capacity.


Work Environment

This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Position Type and Expected Hours of Work

This is a full-time or Part-Time position. Work hours are anytime between Monday through Sunday, 9:00 a.m. to 8:00 p.m. Occasional evening and weekend work may be required as job duties demand.


Required Education and Experience

  • High school diploma or GED diploma and two to three years of related experience and/or training, or equivalent combination of education and experience.


Preferred Education and Experience

  • Associate degree.

  • Sales experience.

  • Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.

  • Dispensary-related experience a plus.

  • Must be able to provide exemplary customer service, and represent the business with pride.

  • Must be at least 21 years of age.


Work Authorization/Security Clearance

This position does not approve visa requirements, H1-B sponsorship, special clearances, etc. 

Hospitality & Operations Associate - Buffalo, NY

Summary
The Hospitality & Operations associate sells and services new and existing customers. The position is also responsible for performing sales and service functions for targeted promotional items. 


Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greet and establish rapport with customers-- get to know them and seek to understand their interest in cannabis medicine.

  • Assist patients in identifying the medicines and methods of medication that best fit their individual needs.

  • Adhere to strict distribution processes and maintain a professional and safe environment for customers and coworkers.

  • Gather and process required patient documents and information, and perform detailed verification while maintaining client confidentiality.

  • Continue to enhance your knowledge of medical cannabis, and continually hone your ability to explain and recommend treatment procedures and product uses.

  • Unpack, sort, count and label merchandise as directed, including items requiring special handling or refrigeration.

  • Maintain cleanliness of facility.

  • Maintain the professional appearance of the collective by restocking merchandise on the sales floor and participating in basic store clean-up.

  • Perform clerical tasks including accurate filing, compiling, and maintaining inventory and records.

  • Assists customers and arranges payment terms in accordance with established guidelines.


Competencies

  • Business Acumen.

  • Communication Proficiency.

  • Customer/Client Focus.

  • Organizational Skills.

  • Presentation Skills.

  • Problem Solving/Analysis.

  • Results Driven.

  • Technical Capacity.


Work Environment

This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Position Type and Expected Hours of Work

This is a full-time or Part-Time position. Work hours are anytime between Monday through Sunday, 9:00 a.m. to 8:00 p.m. Occasional evening and weekend work may be required as job duties demand.


Required Education and Experience

  • High school diploma or GED diploma and two to three years of related experience and/or training, or equivalent combination of education and experience.


Preferred Education and Experience

  • Associate degree.

  • Sales experience.

  • Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.

  • Dispensary-related experience a plus.

  • Must be able to provide exemplary customer service, and represent the business with pride.

  • Must be at least 21 years of age.


Work Authorization/Security Clearance

This position does not approve visa requirements, H1-B sponsorship, special clearances, etc. 

Hospitality & Operations Associate - Lake Success, NY

Summary
The Hospitality & Operations associate sells and services new and existing customers. The position is also responsible for performing sales and service functions for targeted promotional items. 


Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greet and establish rapport with customers-- get to know them and seek to understand their interest in cannabis medicine.

  • Assist patients in identifying the medicines and methods of medication that best fit their individual needs.

  • Adhere to strict distribution processes and maintain a professional and safe environment for customers and coworkers.

  • Gather and process required patient documents and information, and perform detailed verification while maintaining client confidentiality.

  • Continue to enhance your knowledge of medical cannabis, and continually hone your ability to explain and recommend treatment procedures and product uses.

  • Unpack, sort, count and label merchandise as directed, including items requiring special handling or refrigeration.

  • Maintain cleanliness of facility.

  • Maintain the professional appearance of the collective by restocking merchandise on the sales floor and participating in basic store clean-up.

  • Perform clerical tasks including accurate filing, compiling, and maintaining inventory and records.

  • Assists customers and arranges payment terms in accordance with established guidelines.


Competencies

  • Business Acumen.

  • Communication Proficiency.

  • Customer/Client Focus.

  • Organizational Skills.

  • Presentation Skills.

  • Problem Solving/Analysis.

  • Results Driven.

  • Technical Capacity.


Work Environment

This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Position Type and Expected Hours of Work

This is a full-time or Part-Time position. Work hours are anytime between Monday through Sunday, 9:00 a.m. to 8:00 p.m. Occasional evening and weekend work may be required as job duties demand.


Required Education and Experience

  • High school diploma or GED diploma and two to three years of related experience and/or training, or equivalent combination of education and experience.


Preferred Education and Experience

  • Associate degree.

  • Sales experience.

  • Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.

  • Dispensary-related experience a plus.

  • Must be able to provide exemplary customer service, and represent the business with pride.

  • Must be at least 21 years of age.


Work Authorization/Security Clearance

This position does not approve visa requirements, H1-B sponsorship, special clearances, etc. 

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